Resource

FAQ

1:What is most advantages in the competitive markets?

Our advantages are professional designs ,best quality control,punctual delivery ,good communication and reasonable prices.

2:What shall we do ,if we need put logo on the caps?

Just send the logo by email,attached the picture by PDF or JEPG files ,and inform us the pantone colors ,the size ,and the location of it ,so we can make embroidery,printing,or other style logo for clients’ choices

3:price is a sensitive topic .how do you comment on your price level?

Our product lines belong to middle level prices in high quality ,we would like to establish nice and long business relations with customers .

4:Do you have any better way to quicken the delivery time ?

Since all process on after the approval of samples ,the quick correct samples will certainly save much time, From the past experience,if the customers want to change the logos or designs after the samples done ,the repeat samples will take more time. so please ensure there are no misunderstanding in the first time .

Our production department arranges all orders in strict rotation of arrival time of T/T deposit.The earlier payment reaches us ,the sooner the delivery time will do .

5:What is your policy of samples ?

Since our products are becoming more and more popular and there are many customers will ask for free samples, our sample policy is depending on different samples will have different policy.

6:What is your usual term of payment?

30% in advance, 70% in the period of shipment, or 50% in advance, 50% in the period of shipment. Depends on order quantity.

For small order value less than 20000 USD ,we need 30%deposit balance T/T against the copy of the B/L ,For some special buyers ,we also accept D/P ,For order value more than 20000USD ,We can accept L/C at sight .

7:Do you have a good team involved in designing caps and hats?

Yes,we launch a new collection every year and update our website and cata logue with new items

8:How do you control your quality?

We have professional QC Staffs ,there are 4 processes we focus our attention on

A:To check the bulk fabrics’ quality before production ,such as fabric composition ,color fastness of washing and light,etc
B:To check the logos’ production ,such as thread or printing colors ,embroidery trim clean etc
C:To check the sewing process ,seam properties ,slippage strength ,given seam strength ,strength of attachement etc .
D:To check the finished caps and hats after steam ironing ,but before packing

9:What is your standard packing?

25pcs/polybag,
Inner Box Size: 54cm*23cm*17cm
Carton Size:56cm*48cm*72cm, 200pcs/carton; N.W:20.50KG/Carton,G.W:23.50KG/Carton
Carton Size:56cm*48cm*36cm, 100pcs/carton
N.W:10.50KG/Carton,G.W:12.50KG/Carton

10:What is your option for small orders ?

Except for some materail have the min quantity limitation ,acctually we can accept the min order quantity at any quantity.Just the price will be different as the produce cost will be share by the q.ty.

11: How about your lead time to make sample? How about sample charge?

Generally around 5-10 business days to make sample. Sample fee depend on the design.For stock samples need, we will not charge the fee and clients are expected to pay for freight only ; We will charge the fee for developing new sample that called custom-made samples, and sample fee will be refunded to you if committed bulk order placed.

12:What is the shipping methods?

DHL, UPS, TNT, FEDEX, by sea, by air etc

13:What should we do if we cannot find the right thing in your site?

Please contact us to provide your own artwork design, we will give you a quotation about your design.